Thanks to Keryn for staying on top of the FirstEnergy billing fiasco. In her post over at Stop PATH WV, Keryn also provides a link to FirstEnergy’s responses to the WV PSC questions in the general investigation case.
In its PSC filing, FirstEnergy tries to put all its problems in the past. They were all caused by bad old Allegheny Energy and their obsolete mainframe computer and last year’s storms and last winter’s colder than normal temperatures.
So, what has FirstEnergy done?
- They reduced the number of meter readers from pre-Allegheny merger levels.
- They have added new “revenue operations” and “meter services” people, although the company doesn’t really tell us what these people do or how they improve meter reading.
- They claim their meter readers are now dedicated to only reading meters, but also tell us that during last year’s two major electricity blackouts these same meter readers were taken off their “dedicated” jobs.
- They have put in place a new meter reading routing system which they also claim caused some of their problems. They have now suspended that re-routing project until fall.
- They had almost as many complaints about billing in the first five months of 2013 (421)as they had in all of 2012 (441), after all the wonderful changes FirstEnergy claimed had solved all their problems.
FirstEnergy’s response ends with a list of “initiatives” that it should have been performing all along, especially considering they have been engaged in a major overhaul of their systems for over a year.
According to the WV PSC’s initial procedural order, the PSC staff has 14 days to respond to the company’s claims. Following the staff’s response, the PSC stated that they “will formulate a further procedural schedule” for the rest of the case. If you are interested in fixing FirstEnergy’s billing mess, stay on top of the case filings here, by plugging the case number, 13-0830-E-GI.